SUTHERLAND IS HIRING FOR VARIOUS CUSTOMER SERVICE ASSOCIATE AND INCIDENT ANALYST (WORK FROM HOME/OFFICE) POSTS
Sutherland Recruitment 2024 (WAH - Work at Home, Private Job Update) for Various customer service associate and incident analyst posts. All legible and interested candidates can apply on or before (04-03-2024). Further information about the Sutherland recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Sutherland Recruitment 2024 -
For customer service associate post, candidates can work from home and office as well as it has a hybrid work style and office location will be Chennai. For incident analyst post, candidates will be working from home.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Associate
1. Customer Service Associate
2. Incident Analyst.
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Responsibilities for Customer Service Associate -
- Read and understand the process documents provided by the customer
- Analyze the insurance claims and process as per standard operating procedures
- Support for general building inquiries
- Access customer records and verify customer account information.
- Identify potential customer needs and recommend solutions
- Place follow-up calls to customers to ensure their needs are met in a efficient manner
- Develop problem solving abilities
- Access customer databases, knowledge resources and technical applications to determine root causes and resolutions
- Interact with client departments regarding escalations
- Schedule a technician visit when needed
- Attend job related training, new hire and refresher training
- New product or service updates and product cross training.
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading, driving, facilitating all investigation activities, meetings and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines and ensuring these are completed
- Ensuring all administration and reports are maintained and up-to-date including contacts information, technical diagrams etc
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metric reports.
Salary/Pay and Grade Pay - For customer service associate post, the payable salary will be Rs 25,000 - 29,400 and for incident analyst post, the payable salary will be Rs 38,500 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Work Experience - No further work experience required for customer service associate post. Fresher candidates and candidates with no experience can also apply for this recruitment.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
- Customer Service Associate - {12th pass or a graduate degree in any discipline}
- Incident Analyst - {a graduate degree in any discipline with minimum five years of experience with IT incident management role}.
Knowledge and Skills Required -
- Basic PC Keyboarding skills
- Good communication and analytical skills
- Excellent verbal and written communication skills
- Strong problem-diagnosis and problem-solving skills
- Multitasking skills
- Able to communicate effectively in writing and verbally
- Good organization skills.
- Competitive Salary with attractive and attainable PBI structure
- Paid vacation and sick leave annually
- Exceptional Health and Life Insurance Plan
- Lunch benefits and subsidy
- Onsite lunch concessionaire at reduced rates
- Annual merit increase based on performance
- Paid Training whether onsite or in work at home
- Career development and growth opportunities for advancement
- Excellent Reward and recognition programs.
Selection Method - For Sutherland (Work From Home) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for customer service associate post. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
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