TATA CONSULTANCY SERVICES TCS IS HIRING FOR VARIOUS INTERNATIONAL VOICE SUPPORT AND SERVICE DESK ASSOCIATE (WORK FROM HOME/OFFICE) POSTS

 Tata Consultancy Services TCS Recruitment 2023 (Private Job Update, Work From Home/Office) for Various international voice support and service desk associate posts. All legible and interested candidates can apply on or before (15-12-2023). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

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Job Location for TCS Recruitment 2023 - 

For service desk associate post, candidates will be working from home. If candidates opted for work from office, then job location will be Gurgaon. For international voice support post, job location will be Mumbai/ Malad.

 

Number of Vacancies - 

There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. International Voice Support

2. Service Desk Associate

Responsibilities of International Voice Support - 

• Understanding and resolving the customer queries accurately
• To ensure routing and escalating queries to correct department when required
• To ensure CSAT target is met
• The shift will be mostly night shift or early morning shift.

Responsibilities for Service Desk Associate - 

• Provide Level 1 support for all in scope services
• Act as a single point of contact for all user requests and resolve issues on first call or route to the appropriate resolving support group
• Perform active case management and be accountable for end to end delivery of requests
• Develop, establish and maintain call prioritization guidelines and escalation procedures
• Provide a system status recording with status information such as major incidents and estimated recovery time
• Ensure all the specified SLAs are met in accordance with the customer agreement
• Maintain and drive the call quality keeping customer satisfaction as priority
• Escalate customer concerns on timely basis and follow up to closure
• Follow the quality parameters as specified by the quality protocol and process to be followed.

Educational Qualifications - The educational qualification details for this post is mentioned below.

• International Voice Support - {12th pass or a graduate degree in any discipline with minimum one year of experience}
• Service Desk Associate - {a graduate degree in any discipline with minimum two years of experience}.

How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below. 

Click Here to Apply Online for International Voice Support

&

Click Here to Apply Online for Service Desk Associate

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