Qualification: Bachelor Degree
Batch: 2018/ 2019/ 2020/ 2021/ 2022
Salary: Up to 30K Per Month (Expected)
Job Responsibilities:
The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service including the appropriate escalation of the issues.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Basic Qualifications
Bachelor Degree in any discipline with 0-10 years of experience
Excellent written and verbal communication in English.
The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
Preferred Qualifications
Experience within a customer service environment
Desire to expand skills into new areas.
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